We’re here to help
Answers to the questions buyers ask most, and a direct line to raise anything that isn’t right. A real person at SmartLink Auto reads every message.
Frequently asked questions
How does buying a Korean car through SmartLink work, step by step?
1) You see a car you like and tell us you're interested. 2) You request an inspection and pay the GH₵1,000 inspection fee. 3) We inspect the car and send you real videos and photos. 4) You confirm whether you want to go ahead. 5) We send you an invoice; if you want us to hold the car while your bank payment is processing, you pay a deposit. 6) Once your full payment is confirmed, we refund your deposit and inspection fee. 7) You request your tracking code and loading photos and follow the shipment. 8) We send your duty (BoE) when it's due. 9) When the container arrives and all duties are paid, we set the container opening date and send everyone a notice and guide. 10) On port day, each client receives their car.
How do I express interest in a car?
Open the car you want and message us, or reach us on WhatsApp, and tell us you're interested. We'll confirm the all-in price to Tema Port and the next steps.
What is the inspection and how much does it cost?
Before you commit, we inspect the actual car in Korea for a GH₵1,000 inspection fee and send you real videos and photos, so you see the exact car and its condition first, not just the advert.
Is the inspection fee refundable?
Yes. Once you complete full payment for the car and it is confirmed, we refund your inspection fee.
What happens after I see the inspection videos and photos?
You decide whether to go ahead. If you do, we send you an invoice for the car. If you'd rather not, you're under no obligation to buy.
Can you hold a car for me while I arrange payment?
Yes. If you want us to reserve the car and take it off the market while your bank payment is being processed, you pay a deposit to lock it. Once your full payment is confirmed, the deposit is refunded to you along with your inspection fee.
How can I pay?
By bank transfer or MTN Mobile Money, or by card through the store. We confirm as soon as your payment is received.
How do I track my car after payment?
After payment, ask us for your tracking code and your car's loading photos. Check the tracking periodically to follow the shipment from Korea to Tema Port.
What about import duty (BoE)?
When your duty (Bill of Entry) is due, we send it to you. Import duty and port clearing charges are paid at the port and are separate from the car price.
When and how do I collect my car?
Once the container arrives and all duties are paid, we set the container opening date and send every client a notice and a port-day guide. On port day, each client receives their car.
What does the car price include?
Listed prices are CIF Tema Port: the car, ocean freight and marine insurance to Ghana. Ghana import duty and port clearing charges are paid at the port and are not included in the listed price.
How do I safely buy a car that's already in Ghana?
Use "Buy safely through SmartLink" on the car's page. We hold your payment in escrow, arrange a supervised inspection at a SmartLink-designated safe location, and only release money to the seller once you're satisfied. Never pay a private seller directly or meet at a location you didn't agree with us.
What if something is wrong after delivery?
Tell us straight away using the form below or on WhatsApp. Log a complaint with your car or order reference and our team will follow up with you directly.
Tell us what went wrong
Not happy with something? Log a complaint and we’ll pick it up. If you’re signed in we’ll link it to your orders automatically. You can also reach us directly: